Refund Policy

Last updated: June 23, 2026

DAY
MONEY
BACK

30-Day Money-Back Guarantee

We are 100% confident in the VeliVa Anti-Cortisol Protocol. If after genuinely following your personalized plan for at least 21 consecutive days you haven't seen visible changes — in your energy, your body composition, or how your clothes fit — contact us with your evidence and we will honor this guarantee.

This guarantee exists because we know the protocol works. Those who commit fully always see results. We are simply asking you to give your body a real chance.

Eligibility for Refund

To qualify for a full refund under our 30-Day Guarantee, all of the following conditions must be met:

You have actively followed your VeliVa personalized plan for at least 21 consecutive days from your purchase date.
Your refund request is submitted within 30 days of your original purchase date.
You provide proof of participation as described below.
Your account has not previously received a refund from VeliVa.

What counts as proof of participation? To verify that you completed the 30-day commitment, we ask you to share a screenshot or export of your daily progress log from the VeliVa app, showing:

Meal logs for at least 18 of the 21 days (we understand life happens)
Daily check-in entries within the app

This is not designed to create obstacles — it is designed to confirm that you truly gave the protocol a fair chance. If you logged consistently and still saw no results, we will honor the refund without hesitation.

How to Request a Refund

Send an email to veliva.support@gmail.com with the following:

Subject line: "30-Day Refund Request"
Your registered email address
Date of original purchase
Screenshot(s) of your daily progress log from the app (meals + check-ins)
Brief description of what you expected and what you experienced (optional but helpful)

We will review your request within 2 business days and process your refund within 5–7 business days to your original payment method.

Non-Refundable Situations

Refund requests submitted after 35 days from the original purchase date.
Requests without proof of 30-day participation (daily log) in the app.
Renewal charges after the initial subscription period — cancellation prevents future charges, but past billing cycles are not refunded.
Accounts that have previously received a refund from VeliVa.
Purchases made under a free trial or special promotional price, unless the promotion specifies otherwise.
Cases where the app was inaccessible due to factors outside VeliVa's control (device issues, poor connectivity, etc.).

Subscription Cancellation

You may cancel your subscription at any time to prevent future renewals. Cancellation stops all future billing but does not automatically trigger a refund — you retain access until the end of your current paid period.

To cancel: open VeliVa → Profile → Manage Subscription → Cancel. You can also manage your subscription directly at the Paddle Customer Portal.

Technical Issues

If a verified technical issue on our end prevented you from accessing the service for a significant portion of your subscription period, please contact us immediately at veliva.support@gmail.com. We will investigate and, if the issue is confirmed on our side, issue a prorated refund or account credit at our discretion.

Chargebacks

We encourage you to contact us directly before initiating a chargeback with your bank or payment provider. Most issues can be resolved quickly and amicably. Unresolved chargebacks may result in account suspension.

Contact Us

For refund requests, billing questions, or any concerns, reach us at veliva.support@gmail.com. We aim to respond within 24 hours on business days (Monday–Friday).

Payments are processed by Paddle.com, our Merchant of Record. Paddle handles billing on behalf of VeliVa and may also be contacted for payment-related inquiries.